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00How we workSOFTPILOT

You know what is happening.
At every stage.

Six stages, each with a concrete deliverable. You know what is happening, who is responsible and when it will be ready.

Describe your project
01Stages6
  1. 01

    Call

    30-minute call. We listen, ask questions and tell you plainly what makes sense.

    Notes and a price range· day 1–3

  2. 02

    Proposal

    Scope, schedule and a fixed price. For screens — a site survey and hardware selection.

    Written proposal· day 3–7

  3. 03

    Design

    Wireframes, visual design, and for screens a visualisation in your space.

    Design for sign-off· week 1–2

  4. 04

    Build

    We build in short iterations. Every week you see progress, not promises.

    Weekly previews· per plan

  5. 05

    Launch

    Go-live, installation and setup. We train your team and hand over access.

    A working system· launch day

  6. 06

    Care

    Warranty, monitoring, care and SLA. We stay in touch.

    Peace of mind· ongoing

02After you send an enquiry

What happens after you click "Send".

  1. Day 0

    Your enquiry reaches us.

  2. Within 1 business day

    We reply with questions or an initial price range.

  3. Day 2–3

    30-minute call (or a site survey for screens).

  4. Day 3–7

    Proposal with a fixed price, scope and schedule.

03How we work togetherSTANDARD

Clear rules. In writing.

Big agencies won't talk prices, small ones won't talk service. We put both in writing.

Fixed price in the contract

Scope and price agreed before we start. No surprises on the invoice.

12-month warranty

We fix defects in our code and installation at no extra cost.

You own everything

Code, domain, content and data. No vendor lock-in.

One point of contact

You talk to the people who build it. From the first call to service.

Compliance built in

WCAG 2.2 / EAA

Sites and kiosks compliant with the European Accessibility Act — since 2025 it also covers self-service terminals.

RODO / GDPR

Data minimisation, privacy policy, secure forms and processing agreements.

E-invoicing & integrations

We connect systems to e-invoicing (KSeF), ERP, payments and queue systems.

EN 301 549

Kiosks designed with public-tender requirements in mind.

Next step · we reply within 1 business day

Let's talk.

The first call is free and without obligation.

Describe your project